Bisai Technologies

Refund Policy — Civique FR

Publisher: Bisai Technologies — contact@bisaitechnologies.com Effective date: 28 September 2026 · Version: 1.0 Hosted at: https://bisaitechnologies.com/legal/civique_fr/refund

This policy covers the Civique FR Pro subscription (civique_fr_weekly, civique_fr_monthly). It has three parts: how store refunds work, when we refund directly, and our pass guarantee.

1. Cancelling is not the same as a refund

Cancelling stops the next renewal and keeps your access until the end of the period you already paid for. Cancel in Settings > Apple ID > Subscriptions (iOS) or Google Play > Profile > Payments & subscriptions > Subscriptions (Android). Deleting the app does not cancel.

2. Store refunds

All payments are collected by Apple or Google, so the first refund channel is the store.

App Store (iOS/iPadOS). Request a refund at https://reportaproblem.apple.com or in the App Store app (Account > Purchase History > Report a Problem). Apple decides whether to grant it and pays it back to your original payment method. If you live in the EU or the UK, Apple honours a 14-day right to cancel a purchase under its Media Services terms. We cannot issue App Store refunds ourselves.

Google Play (Android). Within 48 hours of a charge, request the refund from Google at https://support.google.com/googleplay/answer/2479637. After 48 hours, Google directs you to the developer: email us (section 4) and, if the request meets section 3 or section 5, we refund the charge ourselves through the Play Console.

3. When we refund directly (Google Play) or support your request (App Store)

We refund the most recent subscription payment in these cases:

  1. Duplicate charge for the same period on the same store account.
  2. Technical fault that prevents you from using Pro and that we cannot fix within 7 days of your report.
  3. Accidental renewal reported within 7 days of the charge, if Pro was not used after the renewal date.
  4. Pass guarantee (section 5).

On Google Play we issue the refund. On the App Store we ask you to file the request with Apple and confirm to Apple that we support it; if Apple declines, we grant a free extension of equal length instead.

4. How to contact us

Email contact@bisaitechnologies.com with:

We answer within 5 working days.

5. Pass guarantee

We stand behind the readiness estimate. The app marks you "exam-ready" for a route when three mock exams in a row score 85 % or more and every theme is at 80 % or more.

If all of the following are true:

  1. the app had shown you the "exam-ready" status for the route you sat (CSP, CR or NAT) before your exam date, and your Pro subscription was active on the exam date;
  2. you sat the official examen civique for that route and scored below the pass mark (32/40);
  3. you log the result in the app (After the exam > I failed) and email us within 30 days of the exam date;
  4. you attach your official result notice from the exam provider (CCI Paris Île-de-France or France Éducation International) showing the date and the result;

then you choose one of these remedies:

Conditions. One claim per person per route. The guarantee covers the subscription price only, never the exam fee, travel or other costs. It does not apply if the readiness status was reached after the exam date, if the exam was for a different route than the one studied, or if the result notice is illegible or altered. Your result notice is used only to verify the claim and is deleted 90 days after the claim is closed (see the Privacy Policy, section 4.8).

6. Redeem codes and promotions

Promotional access granted by a code has no cash value and is not refundable. Discounted introductory periods are refunded at the amount actually paid.

7. Your statutory rights

Nothing in this policy limits the rights you have under the consumer law of the country where you live, including remedies for a digital service that does not conform to its description.