Civique FR — Support

Email support@bisaitechnologies.com. We reply within 5 working days.

Frequently asked questions

Do I need an account?

No. There is no login. The app identifies your purchases with an anonymous ID created on your device.

How do I restore my subscription on a new phone?

Open the paywall or Settings › Subscription and tap Restore purchases, signed in to the same Apple ID or Google account you subscribed with.

How do I cancel?

iPhone: Settings › your name › Subscriptions. Android: Google Play › Profile › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before renewal.

How do I get a refund?

App Store refunds are handled by Apple at reportaproblem.apple.com. For Google Play and the pass guarantee, see our refund policy.

How do I delete my data?

Settings › Data › Reset app data wipes everything on the device. To delete server-side data, email us your anonymous ID (Settings › About › Your anonymous ID); we delete it within 30 days.

I found a wrong answer.

Tap Report on the question. We review every report and fix confirmed errors within 48 hours.

Assistance en français

Écrivez-nous à support@bisaitechnologies.com (réponse sous 5 jours ouvrés). Pas de compte : vos achats sont liés à un identifiant anonyme. Pour restaurer un abonnement, touchez Restaurer les achats. Pour résilier : Réglages iPhone › votre nom › Abonnements, ou Google Play › Paiements et abonnements. Pour supprimer vos données : Réglages › Données › Réinitialiser, ou envoyez-nous votre identifiant anonyme. Voir aussi la politique de confidentialité.