Refund Policy — UK Driver Licence Prep

Publisher: Bisai Technologies — contact@bisaitechnologies.com Effective date: 28 September 2026 · Version: 1.0 Hosted at: https://bisaitechnologies.com/legal/uk_driver_prep/refund

This policy covers the UK Driver Licence Prep Pro subscription (uk_driver_prep_weekly, uk_driver_prep_monthly). It has three parts: how store refunds work, when we refund directly, and our pass guarantee.

1. Cancelling is not the same as a refund

Cancelling stops the next renewal and keeps your access until the end of the period you already paid for. Cancel in Settings > Apple ID > Subscriptions (iOS) or Google Play > Profile > Payments & subscriptions > Subscriptions (Android). Deleting the app does not cancel.

2. Store refunds

All payments are collected by Apple or Google, so the first refund channel is the store.

App Store (iOS/iPadOS). Request a refund at https://reportaproblem.apple.com or in the App Store app (Account > Purchase History > Report a Problem). Apple decides whether to grant it and pays it back to your original payment method. If you live in the UK or the EU, Apple honours a 14-day right to cancel a purchase under its Media Services terms. We cannot issue App Store refunds ourselves.

Google Play (Android). Within 48 hours of a charge, request the refund from Google at https://support.google.com/googleplay/answer/2479637. After 48 hours, Google directs you to the developer: email us (section 4) and, if the request meets section 3 or section 5, we refund the charge ourselves through the Play Console.

3. When we refund directly (Google Play) or support your request (App Store)

We refund the most recent subscription payment in these cases:

1. Duplicate charge for the same period on the same store account.
2. Technical fault that prevents you from using Pro and that we cannot fix within 7 days of your report.
3. Accidental renewal reported within 7 days of the charge, if Pro was not used after the renewal date.
4. Pass guarantee (section 5).

On Google Play we issue the refund. On the App Store we ask you to file the request with Apple and confirm to Apple that we support it; if Apple declines, we grant a free extension of equal length instead.

4. How to contact us

Email contact@bisaitechnologies.com with:

• your anonymous ID (Settings > About > Your anonymous ID),
• the store (App Store or Google Play) and the date of the charge,
• the reason, and any documents needed for section 5.

We answer within 5 working days.

5. Pass guarantee

We stand behind the readiness estimate. The app marks you "exam-ready" for a route when three mock tests in a row score 85 % or more and every section is at 80 % or more.

If all of the following are true:

1. the app had shown you the "exam-ready" status for the route you sat (TfL SERU, TfL Topographical, or a named council test) before your test date, and your Pro subscription was active on the test date;
2. you sat that official assessment and did not pass: - SERU: scored below the 60 % pass mark set by TfL; - Topographical: did not achieve the pass standard stated on your TfL result; - Council test: scored below that council's overall pass mark or below a section pass mark (for example Cambridge City Council requires 80 % in every section);
3. you log the result in the app (After the exam > I failed) and email us within 30 days of the test date;
4. you attach the official result notification (the TfL result email or letter, or the result letter or email from the named council) showing the date and the result;

then you choose one of these remedies:

• Free extension: we add Pro access, free of charge, for the length of your billing period (one week for Pro Weekly, one month for Pro Monthly), applied to your anonymous ID within 5 working days; or
• Refund: we refund your most recent subscription payment (Google Play: directly; App Store: via Apple as described in section 3).

Conditions. One claim per person per route. The guarantee covers the subscription price only, never the assessment fee, re-sit fee, licence fee, travel or other costs. It does not apply if the readiness status was reached after the test date, if the test sat was for a different route or council than the one studied, or if the result notification is illegible or altered. Your result notification is used only to verify the claim and is deleted 90 days after the claim is closed (see the Privacy Policy, section 4.8).

6. Redeem codes and promotions

Promotional access granted by a code, including operator, union or training-school codes, has no cash value and is not refundable. Discounted introductory periods are refunded at the amount actually paid.

7. Your statutory rights

Nothing in this policy limits the rights you have under the Consumer Rights Act 2015 or the consumer law of the country where you live, including remedies for digital content that does not conform to its description.