Terms of Service — UK Driver Licence Prep

Publisher: Bisai Technologies (Bisai Technologies, LLC, a Delaware limited liability company), 131 Continental Dr, Suite 305, Newark, DE 19713, United States — contact@bisaitechnologies.com Effective date: 28 September 2026 · Version: 1.0 Hosted at: https://bisaitechnologies.com/legal/uk_driver_prep/terms Related documents: Privacy Policy (https://bisaitechnologies.com/legal/uk_driver_prep/privacy) · Refund Policy (https://bisaitechnologies.com/legal/uk_driver_prep/refund)

These terms are a contract between you and Bisai Technologies ("we", "us") for the use of the UK Driver Licence Prep mobile application ("the app"). By installing or using the app you accept them. If you do not accept them, do not use the app.

1. What the app is

UK Driver Licence Prep is an independent study aid for the knowledge tests taken by taxi and private-hire driver applicants in England: the Transport for London SERU (Safety, Equality and Regulatory Understanding) assessment — 37 questions in 45 minutes: 18 multiple-choice, 17 sentence-completion and 2 reading-comprehension items, pass mark 60 % — the TfL Topographical Skills assessment, and the knowledge tests set by local councils for hackney carriage and private-hire licences. Council packs at launch cover Cambridge City Council, Stroud District Council, Sevenoaks District Council, Reigate & Banstead Borough Council and North Yorkshire Council; further councils are added by content update. The app offers practice questions, timed mock tests in each test's format, a sentence-completion trainer, a map trainer, explanations in several languages with audio, flashcards, a study plan, a licence journey checklist and a readiness estimate.

UK Driver Licence Prep is not affiliated with, endorsed by or approved by Transport for London (TfL), Cambridge City Council, Stroud District Council, Sevenoaks District Council, Reigate & Banstead Borough Council, North Yorkshire Council or any other licensing authority. The app does not book your assessment, does not deliver any assessment and does not issue any licence, certificate or result. Official information is published by TfL at tfl.gov.uk and by each council on its own website.

2. Who may use the app

You must be at least 16 years old. You must have the legal capacity to enter into a contract or the permission of a parent or guardian. You may use the app only for your own test preparation.

3. No account

The app has no account, login or password. Your progress is stored on your device, and your only identifier is an anonymous ID generated on the device (see the Privacy Policy). If you lose the device, uninstall the app or reset app data, your progress is gone and we cannot recover it. An active subscription can be re-attached on a new installation with Restore purchases, on the same store account.

4. Free features and Pro subscription

Free: the 20-question diagnostic test and readiness report for your chosen route, 20 practice questions per day, one mock test per week, the test countdown and the licence journey checklist (DBS, medical, safeguarding course, English requirement, booking links).

Pro (subscription): unlimited practice and mock tests, every route in the app (SERU, Topographical and all council packs, including those added later), the sentence-completion trainer, the map trainer, explanations in your language (English, Urdu, Bengali, Romanian, Arabic, Pashto, Farsi, Somali, Polish, Punjabi) with audio, the adaptive daily plan, "explain it differently" AI explanations (up to 20 per day) and every future content pack for this app.

4.1 Plans, prices and renewal

Pro is sold as an auto-renewing subscription through Apple's App Store or Google Play:

The price shown in the app before you confirm is the price you pay, in your store's currency, including VAT where applicable. Payment is charged to your Apple or Google account at confirmation of purchase. The subscription renews automatically at the end of each period at the then-current price unless you cancel at least 24 hours before the end of the current period. You can manage or cancel it at any time in your App Store subscription settings (iOS) or Google Play subscription settings (Android). Deleting the app does not cancel the subscription. Cancelling stops future renewals; you keep Pro until the end of the period already paid.

Promotional or introductory prices, where offered, are shown in the app before purchase, together with the price that applies after the promotional period.

4.2 Price changes

If we change the price of a plan, the store will notify you in advance under its rules and, where required, ask for your consent before the new price applies to a renewal.

4.3 Redeem codes

Codes distributed by us or by partner organisations (private-hire operators, driver unions, training schools) grant Pro access for a fixed period without payment. A code can be used once. Codes have no cash value and are not refundable. An organisation that buys codes for its drivers is not told which driver redeemed which code.

4.4 Refunds and the pass guarantee

Refunds are handled under our Refund Policy. It explains Apple's and Google's refund procedures and our pass guarantee: if the app had marked you "exam-ready" for your route before your test and you nonetheless fail, we extend your access free of charge or refund your most recent subscription payment, under the conditions stated there.

5. Content

5.1 Sources and accuracy

Questions are original works written from public sources: The Highway Code and UK legislation published under the Open Government Licence v3.0, each council's published licensing policy, conditions and byelaws, TfL's published guidance (used as a syllabus, not reproduced), and OpenStreetMap data for local geography. Every question cites its source and the date it was last checked. Test formats, fees, pass marks and council policies change; we update content packs over the air and aim to publish corrections within 48 hours of a confirmed report, but we cannot guarantee that every question is current or error-free at every moment. Using the app does not guarantee that you pass any assessment or obtain a licence.

5.2 Report a problem

Use the Report a problem button on any question to tell us about an error. Do not include personal data in the report.

5.3 AI-generated explanations

The "explain it differently" feature produces text with a generative AI model from the question, its options and its human-written explanation. AI output can contain mistakes. The human-written explanation and the cited source remain the reference.

5.4 Licence to you

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app and its content on devices you own or control, for your own test preparation. You may not copy, extract, scrape, redistribute, sell, or publicly post the question bank, explanations, translations, audio, maps or images; reverse-engineer the app or its content packs; circumvent the free-tier limits, the subscription check or the pack signature; or use automated tools to access our server. Open-licence material included in the app remains under its own licence (see the in-app Sources screen and legal/about).

6. Your content

Notes you type stay on your device. Problem reports and guarantee claims you send us may be used to correct content and handle your claim. You grant us a non-exclusive licence to use the text of problem reports for that purpose.

7. Availability and changes

The app works offline for all study features. Content updates, AI explanations, purchases and restore require a connection. We may change, add or remove features, content, council packs and plans, and may discontinue the app with at least 30 days' notice in the app; an active subscription is then refunded pro rata or not renewed, at our choice, and no further charges are made.

8. Warranties and liability

The app is provided "as is" for test preparation. To the extent permitted by law, we exclude all implied warranties and are not liable for indirect or consequential losses, assessment fees, licence fees, travel costs, lost income, or the outcome of any assessment or licence application. Our total liability for any claim relating to the app is limited to the amount you paid us for the app in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited under applicable law, including for death or personal injury caused by negligence, fraud, or the mandatory consumer rights described in section 10.

9. Termination

You may stop using the app at any time by cancelling your subscription and uninstalling. We may suspend or terminate access if you breach these terms (in particular sections 5.4 and 6), with a refund of any unused subscription period only if the breach was not intentional.

10. Consumer rights

If you live in the United Kingdom, the Consumer Rights Act 2015 gives you rights that these terms do not reduce: digital content must be as described, fit for purpose and of satisfactory quality, and you are entitled to repair, replacement or a price reduction if it is not. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Pro is digital content supplied immediately: you acknowledge at purchase that supply begins at once and that the 14-day cancellation right is handled through Apple's or Google's refund procedures, described in our Refund Policy. If you live in the European Union, the equivalent rights under your national consumer law apply.

11. Governing law and courts

These terms are governed by the law of the State of Delaware, United States. If you are a consumer, you also benefit from the mandatory provisions of the law of the country where you live (for the United Kingdom: England and Wales, Scotland or Northern Ireland, as applicable), and you may bring proceedings before the courts of that country.

12. Changes to these terms

We may update these terms. The new version is published at the URL above with a new version number and effective date; material changes are announced in the app at least 15 days before they take effect. If you do not accept a change, cancel your subscription before the effective date.

13. Contact

Bisai Technologies — contact@bisaitechnologies.com — 131 Continental Dr, Suite 305, Newark, DE 19713, United States